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Pix4D Mapper not starting

Hi!

I’ve used Pix4D Mapper for the past 2 years, has worked really good.

Now I bought the perpetual license, used it one time after I got the new license without problem.

Today when I was about to start a new project the program is not starting anymore.
No error message, it just won’t start.

Tried to uninstall, delete folders and registers i regedit, but i wont start anyway.
What schould I do?

It is a Dell machine with Windows 10 Pro version: 20H2

Regards, Magnus

Hi Magnus,

Welcome to the Pix4D Community.

If you are using an Antivirus and/or a firewall, please make sure that Pix4D is whitelisted in your antivirus and the connection to pix4d.com is whitelisted in your firewall. A similar issue is happening to user using the HitmanPro.Alert software.

It would also be helpful if you could provide me the Event logs generated while reproducing the error.
To generate these files:

  1. Start Pix4Dmapper
  2. Then open the Windows Event Viewer by searching for it in the Windows search
  3. Then follow the steps indicated in the image below to save the log file
  4. Kindly send that file to me to review

I look forward to your response.

Cheers

Hello @daniele.lecci
This same thing happened to me today with Pix4D 4.6.4. I included my event log below. Can you please advise?

Level Date and Time Source Event ID Task Category
Information 5/29/2021 7:23:55 PM Windows Error Reporting 1001 None "Fault bucket 2223737432554781101, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: pix4dmapper.exe
P2: 4.6.4.0
P3: 60098a2d
P4: ucrtbase.dll
P5: 10.0.19041.789
P6: 2bd748bf
P7: 000000000007286e
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREF6.tmp.mdmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER103F.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER104F.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER105D.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER106E.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_pix4dmapper.exe_b8fc38a66c163e2c398018467b85038b773a448_5abfd439_45bfff17-65df-44c1-987d-67a3baccbdc0

Analysis symbol:
Rechecking for solution: 0
Report Id: f37f9d4c-bfd8-4a06-a1f1-7ced9c0b4368
Report Status: 268435456
Hashed bucket: f7cf22ce5dc7c71e2edc4d69bd2ab9ad
Cab Guid: 0"
Error 5/29/2021 7:23:52 PM Application Error 1000 (100) "Faulting application name: pix4dmapper.exe, version: 4.6.4.0, time stamp: 0x60098a2d
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x3ac0
Faulting application start time: 0x01d754fad42aa2d5
Faulting application path: C:\Program Files\Pix4Dmapper\pix4dmapper.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: f37f9d4c-bfd8-4a06-a1f1-7ced9c0b4368
Faulting package full name:
Faulting package-relative application ID: "

Also, @daniele.lecci here is the Report.wer file.
Version=1
EventType=BEX64
EventTime=132668150333753360
ReportType=2
Consent=1
UploadTime=132668150343491262
ReportStatus=268435456
ReportIdentifier=45bfff17-65df-44c1-987d-67a3baccbdc0
IntegratorReportIdentifier=f37f9d4c-bfd8-4a06-a1f1-7ced9c0b4368
Wow64Host=34404
NsAppName=pix4dmapper.exe
AppSessionGuid=00003ac0-0001-0050-d5a2-2ad4fa54d701
TargetAppId=W:0006da9a71bd56893e7ad9f8e5352a6ac60c00000904!000076a43c462c12bd6c343b7273e0f7907996e88378!pix4dmapper.exe
TargetAppVer=2021//01//21:14:05:33!12ad27e!pix4dmapper.exe
BootId=4294967295
TargetAsId=780
UserImpactVector=3146544
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=f7cf22ce5dc7c71e2edc4d69bd2ab9ad
Response.BucketTable=5
Response.LegacyBucketId=2223737432554781101
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=pix4dmapper.exe
Sig[1].Name=Application Version
Sig[1].Value=4.6.4.0
Sig[2].Name=Application Timestamp
Sig[2].Value=60098a2d
Sig[3].Name=Fault Module Name
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.19041.789
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=2bd748bf
Sig[6].Name=Exception Offset
Sig[6].Value=000000000007286e
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.19042.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fc0a
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fc0aa05e2656a07d5ab54d8f10d699e0
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=4805
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=4805fe7c9fcf46337604900d92a27339
UI[2]=C:\Program Files\Pix4Dmapper\pix4dmapper.exe
LoadedModule[0]=C:\Program Files\Pix4Dmapper\pix4dmapper.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\USER32.dll
LoadedModule[5]=C:\Program Files\Pix4Dmapper\libtcmalloc_minimal.dll
LoadedModule[6]=C:\Program Files\Pix4Dmapper\boost_program_options.dll
LoadedModule[7]=C:\WINDOWS\System32\win32u.dll
LoadedModule[8]=C:\Program Files\Pix4Dmapper\pix4d3d.dll
LoadedModule[9]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[14]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[15]=C:\Program Files\Pix4Dmapper\Qt5OpenGL.dll
LoadedModule[16]=C:\Program Files\Pix4Dmapper\Qt5WebEngineWidgets.dll
LoadedModule[17]=C:\Program Files\Pix4Dmapper\Qt5Svg.dll
LoadedModule[18]=C:\Program Files\Pix4Dmapper\Qt5PrintSupport.dll
LoadedModule[19]=C:\Program Files\Pix4Dmapper\processinginterface.dll
LoadedModule[20]=C:\Program Files\Pix4Dmapper\Qt5Location.dll
LoadedModule[21]=C:\Program Files\Pix4Dmapper\appservice.dll
LoadedModule[22]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[23]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[24]=C:\WINDOWS\System32\combase.dll
LoadedModule[25]=C:\Program Files\Pix4Dmapper\meshio.dll
LoadedModule[26]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[27]=C:\Program Files\Pix4Dmapper\pix4d.dll
LoadedModule[28]=C:\Program Files\Pix4Dmapper\pdf3d.dll
LoadedModule[29]=C:\WINDOWS\System32\shcore.dll
LoadedModule[30]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[31]=C:\Program Files\Pix4Dmapper\ot20-OpenThreads.dll
LoadedModule[32]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[33]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[34]=C:\WINDOWS\System32\sechost.dll
LoadedModule[35]=C:\Program Files\Pix4Dmapper\osg131-osgGA.dll
LoadedModule[36]=C:\Program Files\Pix4Dmapper\osg131-osgViewer.dll
LoadedModule[37]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[38]=C:\Program Files\Pix4Dmapper\osg131-osg.dll
LoadedModule[39]=C:\WINDOWS\System32\ole32.dll
LoadedModule[40]=C:\Program Files\Pix4Dmapper\osgwrapper.dll
LoadedModule[41]=C:\Program Files\Pix4Dmapper\boost_serialization.dll
LoadedModule[42]=C:\Program Files\Pix4Dmapper\vectorio.dll
LoadedModule[43]=C:\Program Files\Pix4Dmapper\radiometry.dll
LoadedModule[44]=C:\Program Files\Pix4Dmapper\dsm.dll
LoadedModule[45]=C:\Program Files\Pix4Dmapper\orthoutils.dll
LoadedModule[46]=C:\Program Files\Pix4Dmapper\gdallegacy.dll
LoadedModule[47]=C:\Program Files\Pix4Dmapper\ioimage.dll
LoadedModule[48]=C:\Program Files\Pix4Dmapper\features.dll
LoadedModule[49]=C:\Program Files\Pix4Dmapper\calibration.dll
LoadedModule[50]=C:\Program Files\Pix4Dmapper\geolocationutils.dll
LoadedModule[51]=C:\Program Files\Pix4Dmapper\aws-cpp-sdk-transfer.dll
LoadedModule[52]=C:\Program Files\Pix4Dmapper\aws-cpp-sdk-core.dll
LoadedModule[53]=C:\Program Files\Pix4Dmapper\aws-cpp-sdk-s3.dll
LoadedModule[54]=C:\Program Files\Pix4Dmapper\mapperprocessing.dll
LoadedModule[55]=C:\Program Files\Pix4Dmapper\core.dll
LoadedModule[56]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[57]=C:\Program Files\Pix4Dmapper\processing.dll
LoadedModule[58]=C:\Program Files\Pix4Dmapper\exif.dll
LoadedModule[59]=C:\Program Files\Pix4Dmapper\camera.dll
LoadedModule[60]=C:\Program Files\Pix4Dmapper\datamodel.dll
LoadedModule[61]=C:\Program Files\Pix4Dmapper\ioutils.dll
LoadedModule[62]=C:\Program Files\Pix4Dmapper\Qt5Xml.dll
LoadedModule[63]=C:\Program Files\Pix4Dmapper\gdalinterface.dll
LoadedModule[64]=C:\Program Files\Pix4Dmapper\imagemodel.dll
LoadedModule[65]=C:\Program Files\Pix4Dmapper\math.dll
LoadedModule[66]=C:\Program Files\Pix4Dmapper\geolocation.dll
LoadedModule[67]=C:\Program Files\Pix4Dmapper\foundation.dll
LoadedModule[68]=C:\Program Files\Pix4Dmapper\Qt5Widgets.dll
LoadedModule[69]=C:\Program Files\Pix4Dmapper\gdal301.dll
LoadedModule[70]=C:\Program Files\Pix4Dmapper\Qt5Positioning.dll
LoadedModule[71]=C:\Program Files\Pix4Dmapper\Qt5Quick.dll
LoadedModule[72]=C:\Program Files\Pix4Dmapper\Qt5WebEngineCore.dll
LoadedModule[73]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[74]=C:\Program Files\Pix4Dmapper\Qt5Qml.dll
LoadedModule[75]=C:\Program Files\Pix4Dmapper\Qt5Network.dll
LoadedModule[76]=C:\Program Files\Pix4Dmapper\Qt5Gui.dll
LoadedModule[77]=C:\Program Files\Pix4Dmapper\Qt5Core.dll
LoadedModule[78]=C:\Program Files\Pix4Dmapper\MSVCP140.dll
LoadedModule[79]=C:\Program Files\Pix4Dmapper\VCRUNTIME140.dll
LoadedModule[80]=C:\Program Files\Pix4Dmapper\avfilter-6.dll
LoadedModule[81]=C:\Program Files\Pix4Dmapper\avutil-55.dll
LoadedModule[82]=C:\Program Files\Pix4Dmapper\avformat-57.dll
LoadedModule[83]=C:\Program Files\Pix4Dmapper\swscale-4.dll
LoadedModule[84]=C:\Program Files\Pix4Dmapper\avcodec-57.dll
LoadedModule[85]=C:\Program Files\Pix4Dmapper\VCOMP140.DLL
LoadedModule[86]=C:\Program Files\Pix4Dmapper\osg131-osgUtil.dll
LoadedModule[87]=C:\Program Files\Pix4Dmapper\osg131-osgDB.dll
LoadedModule[88]=C:\Program Files\Pix4Dmapper\osg131-osgManipulator.dll
LoadedModule[89]=C:\Program Files\Pix4Dmapper\meshtexture.dll
LoadedModule[90]=C:\Program Files\Pix4Dmapper\pointcloudio.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[92]=C:\Program Files\Pix4Dmapper\Qt5QuickWidgets.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[94]=C:\Program Files\Pix4Dmapper\report.dll
LoadedModule[95]=C:\Program Files\Pix4Dmapper\modeling.dll
LoadedModule[96]=C:\Program Files\Pix4Dmapper\meshapi.dll
LoadedModule[97]=C:\Program Files\Pix4Dmapper\imagerelation.dll
LoadedModule[98]=C:\Program Files\Pix4Dmapper\Qt5PositioningQuick.dll
LoadedModule[99]=C:\Program Files\Pix4Dmapper\meshlod.dll
LoadedModule[100]=C:\Program Files\Pix4Dmapper\meshdatamodel.dll
LoadedModule[101]=C:\Program Files\Pix4Dmapper\libfbxsdk.dll
LoadedModule[102]=C:\Program Files\Pix4Dmapper\boost_filesystem.dll
LoadedModule[103]=C:\Program Files\Pix4Dmapper\p4dflir.dll
LoadedModule[104]=C:\Program Files\Pix4Dmapper\bundle.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[106]=C:\Program Files\Pix4Dmapper\dense.dll
LoadedModule[107]=C:\Program Files\Pix4Dmapper\contour.dll
LoadedModule[108]=C:\Program Files\Pix4Dmapper\dtm.dll
LoadedModule[109]=C:\Program Files\Pix4Dmapper\sgm.dll
LoadedModule[110]=C:\Program Files\Pix4Dmapper\surface.dll
LoadedModule[111]=C:\Program Files\Pix4Dmapper\optimization.dll
LoadedModule[112]=C:\Program Files\Pix4Dmapper\minicv.dll
LoadedModule[113]=C:\Program Files\Pix4Dmapper\imageprocessing.dll
LoadedModule[114]=C:\Program Files\Pix4Dmapper\ceres.dll
LoadedModule[115]=C:\Program Files\Pix4Dmapper\pointcloud.dll
LoadedModule[116]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.844_none_423537bff6b9828c\COMCTL32.dll
LoadedModule[117]=C:\Program Files\Pix4Dmapper\machinelearning.dll
LoadedModule[118]=C:\Program Files\Pix4Dmapper\pointcloudmodel.dll
LoadedModule[119]=C:\Program Files\Pix4Dmapper\osg131-osgText.dll
LoadedModule[120]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[121]=C:\Program Files\Pix4Dmapper\aircalib.dll
LoadedModule[122]=C:\Program Files\Pix4Dmapper\reflectancetarget.dll
LoadedModule[123]=C:\Program Files\Pix4Dmapper\astro.dll
LoadedModule[124]=C:\Program Files\Pix4Dmapper\tiff.dll
LoadedModule[125]=C:\Program Files\Pix4Dmapper\pix4cuda.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[128]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[129]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[130]=C:\Program Files\Pix4Dmapper\Qt5XmlPatterns.dll
LoadedModule[131]=C:\Program Files\Pix4Dmapper\minimize.dll
LoadedModule[132]=C:\Program Files\Pix4Dmapper\exiv2.dll
LoadedModule[133]=C:\Program Files\Pix4Dmapper\archive.dll
LoadedModule[134]=C:\WINDOWS\SYSTEM32\pdh.dll
LoadedModule[135]=C:\Program Files\Pix4Dmapper\expat.dll
LoadedModule[136]=C:\Program Files\Pix4Dmapper\jpeg8.dll
LoadedModule[137]=C:\WINDOWS\SYSTEM32\ODBC32.dll
LoadedModule[138]=C:\Program Files\Pix4Dmapper\proj_7_1.dll
LoadedModule[139]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[140]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[141]=C:\Program Files\Pix4Dmapper\Qt5WebChannel.dll
LoadedModule[142]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[143]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[144]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[145]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[146]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[147]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[148]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[149]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[150]=C:\WINDOWS\SYSTEM32\msdmo.dll
LoadedModule[151]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[152]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[153]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[154]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[155]=C:\WINDOWS\SYSTEM32\dxva2.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[157]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[158]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[159]=C:\Program Files\Pix4Dmapper\postproc-54.dll
LoadedModule[160]=C:\Program Files\Pix4Dmapper\swresample-2.dll
LoadedModule[161]=C:\Program Files\Pix4Dmapper\liblas.dll
LoadedModule[162]=C:\Program Files\Pix4Dmapper\meshgeometry.dll
LoadedModule[163]=C:\Program Files\Pix4Dmapper\CONCRT140.dll
LoadedModule[164]=C:\Program Files\Pix4Dmapper\mkl_rt.dll
LoadedModule[165]=C:\Program Files\Pix4Dmapper\lib_lightgbm.dll
LoadedModule[166]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[167]=C:\Program Files\Pix4Dmapper\opencv_aruco342.dll
LoadedModule[168]=C:\Program Files\Pix4Dmapper\minigmp.dll
LoadedModule[169]=C:\Program Files\Pix4Dmapper\opencv_calib3d342.dll
LoadedModule[170]=C:\Program Files\Pix4Dmapper\opencv_imgproc342.dll
LoadedModule[171]=C:\Program Files\Pix4Dmapper\opencv_core342.dll
LoadedModule[172]=C:\Program Files\Pix4Dmapper\zxing.dll
LoadedModule[173]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[174]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[175]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[176]=C:\Program Files\Pix4Dmapper\boost_thread.dll
LoadedModule[177]=C:\Program Files\Pix4Dmapper\laszip.dll
LoadedModule[178]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[179]=C:\Program Files\Pix4Dmapper\opencv_features2d342.dll
LoadedModule[180]=C:\Program Files\Pix4Dmapper\opencv_flann342.dll
LoadedModule[181]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[182]=C:\WINDOWS\SYSTEM32\Wldp.dll
LoadedModule[183]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL
LoadedModule[184]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[185]=C:\WINDOWS\SYSTEM32\SRVCLI.DLL
LoadedModule[186]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[187]=C:\WINDOWS\System32\NSI.dll
LoadedModule[188]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[189]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[190]=C:\Program Files\Pix4Dmapper\libssl-1_1-x64.dll
LoadedModule[191]=C:\Program Files\Pix4Dmapper\libcrypto-1_1-x64.dll
LoadedModule[192]=C:\Program Files\Pix4Dmapper\platforms\qwindows.dll
LoadedModule[193]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[194]=C:\WINDOWS\SYSTEM32\msasn1.dll
LoadedModule[195]=C:\WINDOWS\SYSTEM32\cryptnet.dll
LoadedModule[196]=C:\WINDOWS\System32\WINTRUST.DLL
LoadedModule[197]=C:\WINDOWS\System32\imagehlp.dll
LoadedModule[198]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[199]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[200]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[201]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[202]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[203]=C:\WINDOWS\System32\DriverStore\FileRepository\nvrzsi.inf_amd64_bac4c63aff538287\nvoglv64.dll
LoadedModule[204]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[205]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[206]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[207]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[208]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[209]=C:\WINDOWS\system32\nvspcap64.dll
LoadedModule[210]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[211]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[212]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[213]=C:\WINDOWS\SYSTEM32\nvapi64.dll
LoadedModule[214]=C:\Program Files\Pix4Dmapper\styles\qwindowsvistastyle.dll
LoadedModule[215]=C:\Program Files\Pix4Dmapper\imageformats\qgif.dll
LoadedModule[216]=C:\Program Files\Pix4Dmapper\imageformats\qicns.dll
LoadedModule[217]=C:\Program Files\Pix4Dmapper\imageformats\qico.dll
LoadedModule[218]=C:\Program Files\Pix4Dmapper\imageformats\qjpeg.dll
LoadedModule[219]=C:\Program Files\Pix4Dmapper\imageformats\qsvg.dll
LoadedModule[220]=C:\Program Files\Pix4Dmapper\imageformats\qtga.dll
LoadedModule[221]=C:\Program Files\Pix4Dmapper\imageformats\qtiff.dll
LoadedModule[222]=C:\Program Files\Pix4Dmapper\imageformats\qwbmp.dll
LoadedModule[223]=C:\Program Files\Pix4Dmapper\imageformats\qwebp.dll
LoadedModule[224]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[225]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[226]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[227]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[228]=C:\Program Files\Pix4Dmapper\bearer\qgenericbearer.dll
LoadedModule[229]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[230]=C:\WINDOWS\System32\perfos.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19042
OsInfo[3].Key=ubr
OsInfo[3].Value=985
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221110882
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16283
OsInfo[19].Key=svolsz
OsInfo[19].Value=1846
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.985.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=pix4dmapper.exe
AppPath=C:\Program Files\Pix4Dmapper\pix4dmapper.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=82D2D24C27513B3541F968A0DDAE3E83
MetadataHash=-343713037

Hi,

Thanks for the information. Would it be possible to get the entire EVTX file to show the devs? That procedure is detailed in my previous message.
Also, can you confirm that updating the NVIDIA graphics card driver and completely reinstall Pix4Dmapper did not fix the issue?

Here you can find the instructions for these two procedures:

Cheers

I have a similar issue after upgrading to Windows 10 20H2. I’ve performed a clean reinstall of Pix4DMapper and updated my NVIDIA card driver.

Hi seichhorn,

Welcome to the Pix4D Community.

As stated above, if you are using an Antivirus and/or a firewall, please make sure that Pix4D is whitelisted in your antivirus and the connection to pix4d.com is whitelisted in your firewall. A similar issue is happening to users using the HitmanPro.Alert software.

From your event logs screenshot, it is difficult to verify what is happening.

It would also be helpful if you could provide me the entire Event logs generated while reproducing the error.
To generate these files:

  1. Start PIX4Dmapper
  2. Then open the Windows Event Viewer by searching for it in the Windows search
  3. Then follow the steps indicated in the image in my first message in this thread to save the log file
  4. Kindly send that file to me to review

I look forward to your response.

Cheers