Recently I have had an issue with Pix4D starting.
Double click the icon and the windows start circle rolls and then it doesn’t activate.
I followed this thread
and followed the steps to uninstall and update the graphics card driver.
I saw mention from Daniele_Lecci about the antivirus software being whitelisted. The IT admins have white listed pix4d and allow internet to pix4d for licence checking. Daniele menations others users having problems with users using HitmanPro.alert software.
I looked at the error logs and it seems that I am in the same boat. I last used the software successfully on this machine on the 5 July 2021.
Here is the error message.
Faulting application name: pix4dmapper.exe, version: 18.104.22.168, time stamp: 0x60098a2d
Faulting module name: hmpalert.dll, version: 22.214.171.1246, time stamp: 0x5fd39483
Exception code: 0xc0000005
Fault offset: 0x00000000000546ee
Faulting process id: 0x4678
Faulting application start time: 0x01d779cb3ff4c772
Faulting application path: C:\Program Files\Pix4Dmapper\pix4dmapper.exe
Faulting module path: C:\Windows\system32\hmpalert.dll
Report Id: daf9a59e-9c71-4b4b-a1e9-f9470e7b25aa
Faulting package full name:
Faulting package-relative application ID:
And this is the Information
Fault bucket 1557193074268923378, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
The IT admins say that the dll hmpalert.dll is part of sophos and since the deployed sophos antivirus software is deployed across the organisation it is not an option to remove it.
Sophos Endpoint Agent Version
Core Agent 2.18.2
Endpoint Advanced 10.8.10.3
Sophos Intercept X 2.0.20
Was there a solution to those using sophos antivirus? or a workaround on the hmpalert.dll ?