Pix4D Application Crashing During Step 1

PIX4Dmapper
1

Pix4D crashes during step 1 even with very small projects. I have tried adjusting different setting, updating GPU, and reinstalling Pix4D. I get this error code in event viewer. Does anyone have a solution?

Faulting application name: pix4dmapper.exe, version: 4.8.4.0, time stamp: 0x643fd32b
Faulting module name: camera.dll, version: 0.0.0.0, time stamp: 0x643fcb29
Exception code: 0xc0000005
Fault offset: 0x0000000000025b25
Faulting process id: 0x0x1CEC
Faulting application start time: 0x0x1DACBFB31BBFEC4
Faulting application path: C:\Program Files\Pix4Dmapper\pix4dmapper.exe
Faulting module path: C:\Program Files\Pix4Dmapper\camera.dll
Report Id: a2437115-f0b9-490b-b9c6-91f12a6192f3
Faulting package full name:
Faulting package-relative application ID:

2

Hello,
It is difficult to say why you are experiencing a crash from this event log. When you uninstalled Mapper, did you do a complete uninstall which includes deleting some leftover folders in the registry? If not, please follow the steps in the support article below.

3

Hi, I’m experiencing the same issue.
The app worked perfectly for two months, but after returning from vacation, it suddenly started crashing on the first step.
It either crashes or I get an error in the console, with the cause pointing to camera.dll. I’ve tried completely uninstalling the app (including clearing the registry and all related files) and reinstalling, but the problem persists.

In case of error but no crash I get this:

[Info]: Statistics before adding tracks error: 0.115019 nrProjections: 2791098 nrTracks: 751924 trackSize: 751924 s0(0) s1(0) s2(415066) s3(133645) s4(63485) s5(139728)
[Info]: Add tracks with error 2.5
[Processing]: Add matches.
[Processing]: Substep Rematch finished.
[Error]: Caught unknown exception during initial processing!
[Info]: OS Power Save: Enable
[Info]: >>>Step1<<< done in 02m:26s:777ms / 2.44628 min.

In case of the crash I’ve attached the event viewer logs and also the logs from the app.
The personal details from logs were trimmed because of security issues.

Report_event_viewer.txt (39.4 KB)
trimmed.txt (90.3 KB)

How I can solve this?
Thanks

4

Has anyone ever found a fix for this issue? I am experiencing the same thing on 4 different computers.

5

Hi @mhpuav2 ,

Welcome to the Pix4D Community :handshake: .

Here you can find a list of actions that could help in case of crashes during processing with PIX4Dmapper:

I suggest at least the following:

  • Update your GPU drivers
  • Reinstall PIX4Dmapper completely (make sure to follow the following guide, as you need to manually edit the register)

Let us know if this helps.

Daniele

6

I have gone through removing pix4d and the troubleshooting and it crashes for some users but for other users it isn’t. We can run it using the same images and sometimes it will crash and throw the camera.dll error. I’ve gone through removing the graphics drivers and readding with the desktop drivers as well. Any other ideas or things I could look at? Thanks.

7

Hello,

These can sometimes be difficult problems to troubleshoot, particularly if everyone has different hardware setups. It is best if you can open a support ticket.

However, there is a known issue with 13th and 14th-generation Intel CPUs that causes issues similar to what everyone is describing. So if you have a 13th or 14th-generation chip, it is highly recommended to update your computer’s BIOS. Intel released an update that fixed this problem. You can read more in the article below: