Support Website Contact Support Blog

Problem signature:

Dear PIX4D Team

    

Problem signature:
Problem Event Name: APPCRASH
Application Name: pix4dmapper.exe
Application Version: 3.3.19.0
Application Timestamp: 59720a47
Fault Module Name: libfbxsdk.dll
Fault Module Version: 2016.0.0.36059
Fault Module Timestamp: 54bde73e
Exception Code: c000001d
Exception Offset: 000000000041c010
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2955
Additional Information 2: 295527da68eb808496805f94cb4502c2
Additional Information 3: d661
Additional Information 4: d6617b567029a4882955cc19407d9c0b

  Please suggest me to Solving this problem.

   thank you.

 

Hello Phattana,

Can you please describe what steps did you follow before the crashing happened?
Make sure your computer is up to date and that you have the latest stable version installed.  You will find it here: https://cloud.pix4d.com/download/ 

Does the crash happen every time after following some specific steps? 

Cheers, 

Thank you for Solution.