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Desktop app will not start

Hi,

I am unable to start P4D desktop app on either of my Windows10 machines as of today.

I have tried repair and re-install with latest stable version.

ERROR LOG:

Faulting application name: pix4dmapper.exe, version: 4.0.24.0, time stamp: 0x59e896dd
Faulting module name: KERNELBASE.dll, version: 10.0.15063.674, time stamp: 0x93d2100b
Exception code: 0xe06d7363
Fault offset: 0x0000000000069e08
Faulting process ID: 0x91c
Faulting application start time: 0x01d34e3aa768bac0
Faulting application path: C:\Program Files\Pix4Dmapper\pix4dmapper.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: a476493c-3c24-4992-a145-8055a35f8cfb
Faulting package full name:
Faulting package-relative application ID:

 

INFO LOG:

Fault bucket 120856913254, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: pix4dmapper.exe
P2: 4.0.24.0
P3: 59e896dd
P4: KERNELBASE.dll
P5: 10.0.15063.674
P6: 93d2100b
P7: e06d7363
P8: 0000000000069e08
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4B0.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER52E.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER53D.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER54D.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_pix4dmapper.exe_af4be229c36230f4bded8e19da6fb6b3c6db9214_c7905241_1ea90fdb

Analysis symbol:
Rechecking for solution: 0
Report ID: a476493c-3c24-4992-a145-8055a35f8cfb
Report Status: 268435456
Hashed bucket: 841176e4a4d570328a707f11478660b9

I would suggest the following:

  1. In the Search Windows type, type program and select Add or remove programs in the Settings list.
  2. Scroll to find Pix4D Desktop and click the application.
  3. Click Uninstall.

Sometimes, there are leftovers folders. Please check that the files below do not exist: 

  1. On the path where Pix4D desktop (Pix4Dmapper) is installed: C:\Program Files\Pix4Dmapper make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
  2. On the following path: C:\Users\pix4d\AppData\Local\pix4d make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
  3. C:\Users\pix4d\Documents\pix4dmapper make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
  4. On windows the search bar type: regedit and then search for the folder stored in the path: HKEY_CURRENT_USER\Software\pix4d and make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
  5. Restart the computer. 

Then proceed to re-installation.

Let me know how it goes.

1 Like

Same thing here too. With 3 win 10 PC’s.

Got at least one working by following your instructions.

Thanks Pierangelo!

Matti Hytölä

Hytola Engineering

Thanks Pierangelo, I will give this a try and report back ASAP.

That seems to have worked ok, thanks. Lost a couple of days processing though. :frowning:

@Matti Hytölä: ok, one solved! :slight_smile: Let’s try to solve the two others now. Can I ask you to create another post in the Processing topic of the community? As the problem seems to be different on the two other machines I’d like to keep them separated. 

@Matt Ell: Glad that it solved the issue on your machine! Sorry for the couple of days that were spent troubleshooting the issue!

Hi Pierangelo,

Actually all three are now working. 2 with real license and 1 with discovery.

BR, Matti

Hi Matti, 

Awesome! Good to hear. :slight_smile: Thanks for letting me know. 

Pierangelo

This seems to happen every time when license goes old.

Hi Matti, could you please provide more information: the software version that you currently have installed, the version that you had previously, is the program crashing or do you get an error message?