These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_pix4dmapper.exe_af4be229c36230f4bded8e19da6fb6b3c6db9214_c7905241_1ea90fdb
In the Search Windows type, type program and select Add or remove programs in the Settings list.
Scroll to find Pix4D Desktop and click the application.
Click Uninstall.
Sometimes, there are leftovers folders. Please check that the files below do not exist:
On the path where Pix4D desktop (Pix4Dmapper) is installed: C:\Program Files\Pix4Dmapper make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
On the following path: C:\Users\pix4d\AppData\Local\pix4d make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
C:\Users\pix4d\Documents\pix4dmapper make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
On windows the search bar type: regedit and then search for the folder stored in the path: HKEY_CURRENT_USER\Software\pix4d and make sure this folder does not exist anymore. If it exists, DELETE this Pix4Dmapper folder.
@Matti Hytölä: ok, one solved! Let’s try to solve the two others now. Can I ask you to create another post in the Processing topic of the community? As the problem seems to be different on the two other machines I’d like to keep them separated.
@Matt Ell: Glad that it solved the issue on your machine! Sorry for the couple of days that were spent troubleshooting the issue!
Hi Matti, could you please provide more information: the software version that you currently have installed, the version that you had previously, is the program crashing or do you get an error message?
I am working with the latest version of Pix4D Desktop 4.5.6. I did the uninstall and reinstall and am still not getting the program to load. any suggestions.
This is just happened to me on vers. 4.6.4 of Pix4D Mapper desktop version. I tried the uninstall and reinstall and it still is not working. Just the initial splash screen appears showing the app name and says “Creating Application…” and then disappears but with no software loading.
Welcome to the Pix4D Community!
As stated in the other post, please try to uninstall and reinstall Pix4Dmapper completely and, if you are using an NVIDIA graphics card, update to the latest driver version.
You can find detailed instructions here:
Thank you for the message provided.
It seems the problem is connected with the faulty ucrtbase.dll file.
If you know how to repair a Windows DLL (ucrtbase.dll in this case) and you are confident with the procedure, you can proceed with this. Otherwise, you need to reinstall Windows operating system.
Unfortunately, this is outside of our control.
These cookies are necessary for the website to function and cannot be switched off in our systems.
They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences,
logging in, or filling in forms. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous.
If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partner (Google).
They may be used by Google to build a profile of your interests and show you relevant adverts on other sites.
They do not directly store personal information but are based on uniquely identifying your browser and internet device.
If you do not allow these cookies, you will experience less targeted advertising.
Let’s try to solve the two others now. Can I ask you to create another post in the Processing topic of the community? As the problem seems to be different on the two other machines I’d like to keep them separated.