Phantom 3 Professional Support

Dear Grant, Craig, and Tyler,

We honestly thought the Capture App would be compatible with the Phantom 3 and Inspire 1 last May but we were wrong and some issues were actually underestimated. We apologize for this mistake and if this puts you in an uncomfortable position.

The Capture App is free of charge and aims at assisting our users regarding the image acquisition plan. However it is not required in order to obtain good results since Pix4Dmapper can process images taken from any drone/camera combination.

Ideally we would like to give more precise updates but it is important to meet our commitments regarding the deadlines. This does not depend solely on us but on many exterior factors that make planning and estimation difficult. Hence we are not able to define a release date.

We are also aware of the professional duty of our users and that you have to stand by your commitments. We understand your frustration.

Please rest assured that we are working together with DJI to make the official version available as soon as possible and are doing our best to satisfy our users.

While our developers work on the stable release, you can also try the Android beta of the Capture App that supports both Phantom 3 Advanced/Pro and Inspire 1 here: https://community.pix4d.com/t/4828

Best regards,