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Lag between Pix4D Capture and DJI Phantom 4 Pro

Hi Pix4D,

I’m currently using a DJI Phantom 4 Pro with Pix4D capture on Android, and the app doesn’t seem to be able to connect with the drone in synchrony. If I move the drone by hand, the drone icon will only move after about 10 seconds. 

This means that when I do a grid mission (for vegetation surveys), the camera is not activated, and therefore no images are captured. 

The drone will follow the grid, without capturing any images.

Has anyone had similar issues or is there a solution to this?

Best wishes,

Sol

We did not hear about similar problems so far.

Could you first confirm you have installed:

  • Android Pix4Dcapture 3.8.3 and plugin app (Ctrl+DJI) 1.6.1 (last release 29.06.2017).
  • Latest DJI GO (4) app.
  • Latest drone firmware.

It would be helpful for us to know the following information.

  • Device’s brand and model:
  • OS version (ideally the latest):

I just experienced the same issue.

I just purchased a new DJI Phantom 4 Pro, and updated all of the firmware.

I’m using a Samsung Galaxy Tab S with OS version 6.0.1

Pix4D Capture 3.8.4

CTRL+DJI 1.6.2

Hi Jon,

Could it be related to the issue reported here: (Android, iOS) Images are not captured?
Check the troubleshooting article as it solves most issue for our users.