Hi,
I purchased 100 credits, according to the system I need 26, and it is still in pending status.
My balance is 111 credits.
I would appreciate any help in moving forward.
Thanks,
Daniel
It seems to be a bug, as soon as there is already a project or images, the software goes into endless mode and does not update the status.
Hello @taldani
We sincerely apologize for this inconvenience.
I am currently looking into this matter with the product team and will contact you shortly with more information.
Thank you in advance for your patience.
Kind regards
I found a simple workaround. Open a new site with the same images and everything worked fine. This is a level zero bug and it is unclear how the tester did not come up with this.
Good luck.
Hello @taldani
We have detected a system issue where, sometimes, the processing of projects awaiting credits does not begin immediately after packages are purchased.
We are currently working on a fix to prevent this issue from recurring.
We apologize for any inconvenience.
Best regards
This obviously hasn’t been fixed yet because the same thing is happening to my account. I have tried to reach out to customer support all day, and the best response that I’ve gotten is that my support ticket will be reviewed within 24 hours. Not ideal after spending $300 for a 1 month subscription that apparently doesn’t even work. Pix4d should make it easier to navigate the customer support experience. This has been a real turn off.
Hello @simmons.preston
We sincerely apologize for this inconvenience.
We are still working on a fix for this issue.
We received your ticket, processed your dataset, and responded to your message this morning.
Please know that this issue is a high priority for us, and we are doing everything we can to resolve it as quickly as possible.
If you continue to experience issues with your endpoint, please don’t hesitate to contact us.
I will provide an update as soon as the hotfix is released.
Best regards