Hi,
I purchased 100 credits, according to the system I need 26, and it is still in pending status.
My balance is 111 credits.
I would appreciate any help in moving forward.
Thanks,
Daniel
It seems to be a bug, as soon as there is already a project or images, the software goes into endless mode and does not update the status.
Hello @taldani
We sincerely apologize for this inconvenience.
I am currently looking into this matter with the product team and will contact you shortly with more information.
Thank you in advance for your patience.
Kind regards
I found a simple workaround. Open a new site with the same images and everything worked fine. This is a level zero bug and it is unclear how the tester did not come up with this.
Good luck.
Hello @taldani
We have detected a system issue where, sometimes, the processing of projects awaiting credits does not begin immediately after packages are purchased.
We are currently working on a fix to prevent this issue from recurring.
We apologize for any inconvenience.
Best regards