Problem With Credits/ licence

PIX4Dcloud PIX4Dcloud Questions/Troubleshooting
1

Hello, i’am French, Sorry for my english.
I have got a plan “CLOUD-ADVANCED-MONTH-SUBS”. I pay 299,00€ per month.
I maid a credit recharge “CLOUD-CREDITS-500” for 299,00 €
My account got 642 credits.

But when i want to create à new Dataset i have this error message

Google Traduction
"Frame allocation reached
You have used 2682 of 2500 allowed images. Remove images or contact your seller (if you have a license) or upgrade your plan (if you have an existing subscription plan)."

Anyone Can help me please ??? Thank you for your responses

2

Hi @bv1

We are sorry for this inconvenience.
It is an issue on our side, we are currently working on deploying a hotfix.

It is very possible that today it is fixed.

I will keep you posted it.

Have a very nice day!

Best regards

3

OK Thank you

I wait for your return

4

Hi @bv1

The issue is now fixed.

Have a very nice day!

Best regards

5

Thank you! You too!