Your point about the UX is well taken. Our team is still working on improving the UX and they are aware of the issue.
Regarding the pricing structure, it has changed, but it should actually represent a cost savings for most customers.
The key point is that credits don’t have a time limit. Under the old subscription plans if you have a 2500 image allowance per month and you don’t use it all, you don’t carry over to the following month. Unused credits stay with your account until they are used or your subscription expires.
Let me repost a couple of scenarios from a thread I replied to here.
[If you] buy Cloud Basic for 1 year plus a 2500 credit package, you would pay 1589 USD annually. Less than 1/2 the price of the DD Individual subscription. This would be enough credits for 30 x 600 image projects with a Mavic M3E (2500 credit + 500 base → 3k credits). So if you do 2-3 projects per month this would serve you well. Need a few more projects, buy a few additional credits, as needed.
With Cloud Advanced, an annual subscription + a 10000 credit pack would cost 6489USD annually and allow 104 x 600 image projects over the course of a year (10000 + 2500 base → 12500 credits). Unlimited users, AutoGCP, timeline, volume tools. 9-10 projects per month. Need less projects or smaller projects, buy less credits and save money.
If you need GCP or volume tools you need to buy the DD Advanced which would 7200 / annually for one user.
As I mentioned before, the new PIX4Dcloud pricing is intended as a utility model. If you use less, you can pay less. Credits don’t expire unless your subscription lapses.
- For smaller customers we believe this level of fine-grained cost control is what is needed.
- For medium size customers, the pricing provides good value, relative to the competition.
- For larger customers we also have enterprise pricing schemes which can potentially reduce the cost further.
We also provide desktop software (PIX4Dmatic or PIX4Dmapper). Here you can do unlimited processing on your desktop with fine-grained control of all processing options. A yearly subscription of PIX4Dmatic is almost 1000USD cheaper than the lowest DD Individual account.
I hope that clear things up a bit and explains why we think this change will save most our customers money overall. On top of that I hope it shows how our offering compares to some of our competition.
Director of Enterprise Cloud Platform