Hello, I’m trying to verify my account. but the “resend” is showing this message…
Need email confirmation
You need to confirm your e-mail before processing datasets. If you didn’t receive any email you can resend it."
BUT…
it tells me-
“Verification email failed to be sent”
Any Help would be appreciated.
Welcome to the Pix4D Community 
I have forced the sending of a confirmation email.
Please also check your spam/undesired folders. If needed, the subject of the message is “Activate your Pix4D account”
Thanks, I still have not received an e-mail with the subject line…? Does it normal take a while?
I do get the e-mails for this message, but not the activation e-mail. I also got the e-mail for the training classes.
Maybe I need to be linked to the Towns Account somehow and not the Demo Site?
Thanks,
Chris
Hi Chris,
The email should be immediate.
Did you check the spam/undesired folders?
Alternatively, please send an email to daniele.lecci@pix4d.com using your email as a sender so that I can see that you have access to that inbox.
Please use the code #157726 as subject.
I will then manually confirm the address for you.
Edit: This ticket has been solved after the user’s Admin changed the filter settings.
Hi Danielle, I am having this same issue. I already checked my spam folder, and verified that I do not have any filters or blocked addressed enabled.
Hi Ethan,
Thank you for your patience.
I see that your account is now active. Are you able to access and use your product?
Let me know if there is anything else I can do for you.
Daniele
I am having the same issue as the posters above. Anytime I try to verify my email, all I get is the message saying that the verification email failed to be sent. Any help would be greatly appreciated! Thank you!
Hi @luke
I replied to your thread here: