Verifying e-mail not sending?

PIX4Dmapper PIX4Dmapper Questions/Troubleshooting
1

Hello, I’m trying to verify my account. but the “resend” is showing this message…
Need email confirmation
You need to confirm your e-mail before processing datasets. If you didn’t receive any email you can resend it."

BUT…

it tells me-
“Verification email failed to be sent”
Any Help would be appreciated.

2

Hi @chris.little

Welcome to the Pix4D Community :handshake:

I have forced the sending of a confirmation email.
Please also check your spam/undesired folders. If needed, the subject of the message is “Activate your Pix4D account”

3

@Daniele_Lecci ,

Thanks, I still have not received an e-mail with the subject line…? Does it normal take a while?
I do get the e-mails for this message, but not the activation e-mail. I also got the e-mail for the training classes.
Maybe I need to be linked to the Towns Account somehow and not the Demo Site?

Thanks,
Chris

4

Hi Chris,

The email should be immediate.
Did you check the spam/undesired folders?

Alternatively, please send an email to daniele.lecci@pix4d.com using your email as a sender so that I can see that you have access to that inbox.
Please use the code #157726 as subject.

I will then manually confirm the address for you.

Edit: This ticket has been solved after the user’s Admin changed the filter settings.