Cannot confirm email

Have not recieved any email from PIX4d. Cannot send message when I try to resend.

Hi Tyler,

Welcome to the Pix4D Community :handshake: .

I can confirm that the emails were sent correctly.
Please verify the spam/junk/undesired email inbox.
Can you find any email from us? The subject is “Activate your Pix4D account”

I look forward to your response.


I got a confirmation of payment to a different email address. nothing to the address listed as my username.

Hi Tyler,

If I want, I can manually confirm your account, but first, I need to verify that you own that account and your email address.
Please send an email to mentioning that you would like to activate your address and mention this code: #157236. Use your pix4d account email as the sender of the message.

However, you still won’t be able to receive future messages if we don’t first find out what is causing the messages to not be delivered.

Let me know how you would like to proceed.


Hi @tyler.grosser,

I see that your account has been activated.

Can you please confirm that you can access your account and the software?

Let me know if you need anything else.