Hello, I am receiving an error in verifying my email account. I have not received my activation email and the email fails to re-send whenever I try to log on to the app. When I try to log on through the website it will show an actual error message.
Hi miles.alexander,
Welcome to the community!
I can verify 3 emails have been sent. Have you checked spam filters etc?
Regards,
Jon
Good morning,
I have checked my filters and they are set so I should be receiving your emails. I do not have anything in my Junk folder either.
Thanks,
I have manually confirmed your account.
Please could you check on your end and confirm that everything works fine.
I am looking forward to your answer.
Have a very nice day!
Best regards
Hello, i have the same issue here.
Nothing by mail and nothing in spam. How can i fix it?
Thank’s. Clément.
Please could you contact us with a support ticket and let us know the email you are using.
Here is the link; https://support.pix4d.com/hc/en-us/requests/new
I am looking forward to your message.
Have a very nice day!
Best regards
Hello, I am having the same issue where it says I need to verify my email and then when I resend the verification it says there is an error in resending the verification email. How do I resolve this?
Hi @jerome
Welcome to Pix4D Community!
I am checking with developers, for some reason, all the emails that we send to your email are blocked.
In any case, you can check with your IT department if your mail server is blocking our emails for some reason?
Ultimately, I could manually activate the mail but if your server blocks our emails then you will not receive important notifications that are sent when processing an email, or invoices, etc.
I am looking forward to your answer.
Have a very nice day!
Best regards
Can you change the registered email address that is on my account? That is the issue I think.
I can change it while maintaining the same domain that is already in the system. For example a@pix4d.com to b@pix4d.com
yes so joconnell@proveye.ie will work fine
This email already exists in our system, please could you provide another one?
or info@proveye.ie
Your user account is now this email address ( info@proveye.io), please could you check on your end if everything works fine.
I am looking forward to your answer.
Have a very nice day!
Best regards
Still saying the verification email failed.
Hi @jerome
I just contacted the developers, and they are saying that, in fact, the issue is that Mailjet will stop sending any emails to addresses that hardbound for 90 days.
In this sense, we recommend you to contact your IT department and comment about this issue as it is important to regularly remove bounced email addresses from your contact lists to avoid deliverability issues. There is more information here https://documentation.mailjet.com/hc/en-us/articles/360043176253-How-can-I-maintain-a-list-of-responsive-contacts-
Please let m know if this information helps you.
Have a very nice day!
Best regards
Hey, i recently purchased an education subscription for pix4d fields and i never was sent a confirmation email. when i get to resend it says failed to resend and sends me back to the main page so i never get anywhere. any help would be greatly appreciated.
Hi @sundquist394 , we’ve activated your account manually. You can access your account management here: https://account.pix4d.com/. And you can now use your products.
However, I would still recommend to check why you were not able to receive our emails. We double checked, and everything indicates that we’ve successfully sent all the emails to your email address.
Maybe check for typos in the email address of your Pix4D account, check your mail settings for special filters, spam folders, etc.
All the best,
Emilijan