Support Website Contact Support Blog

unable to synchronize message

HI There 

At the end of each mission, I either get a unable to synchronise images message, basically cant get the images from the aircraft (phantom 3 standard), I can go into the mission and mail myself the pix4D project file.

the images are on the SD card so I can manually add them to Pix4d Mapper, so its not a huge issue but would like to resolve.

 

Any ideas

regards

Rob

 

Hi Rob,

As for the download to device and upload to cloud post-flight procedures, they might fail time to time. We believe that this is not a systematic problem since it is not possible to reproduce it. It might be unstable in some cases. Once it fails, it happens that it cannot be initiated again and become successful. 

In case, if you use the X5 camera (I1, M100, M600) or Mavic Pro, the automatic synchronization is expected to fail (even when triggered manually). It is a known bug that cannot be fixed at the moment because the DJI SDK (programming tools that allow the communication between the drone and an app) does not support the synchronization.

In case the synchronization fails, there is for now no other option but to extract the images from the SD card of the drone and create a new project from scratch, for more information: 204911905.

For more information on synchronization to the cloud: 204716225

Hope this helps,