I have downloaded the trial version of P4D and am attempting to run it for the first time. It loads a gray window with P4D logo with no buttons, no interface, and it loads a separate white window that says “PIX4DMapper, Version 4.7.5, Loading templates…”
I’ve let it sit for 10 minutes and nothing has happened.
Do you have an antivirus program installed. It is quite common for AV programs to prevent the start up of PIX4Dmapper. I would either temporarily disable of whitelist PIX4Dmapper as safe within the AV program settings.
thank you for the response. I spent an hour or two with our IT support and they were unable to get past this issue. They wrote me a synopsis of their attempts here. Please let me know if there’s something we can do to get this activated.
The AV is not enabled at this point where it could block the software. We removed any HP antivirus and I checked the firewall web filter to see if the Pix4D urls were blocked and they were not. We also reinstalled the software and removed any remnant folders and did a reinstall as an administrator and that did not help. I also ran GPU updates for that nvidia GPU with no results.
Event viewer also picked nothing up so I would see if the support for Pix4D has any other ideas.
Hi @Rosana_Lin, The ‘Loading Templates’ is before the login interface. I logged in to the webpage and changed ‘Privacy Settings’. It still does not work. Pix4D was installed by an administrator but I’m not the administrator. I wonder whether this is the reason that I cannot launch the software.
I am glad it worked! Usually, if you see a black screen, it has to do with the privacy setting was not set up, yet.
No problem. I just reset the 15-day trial for you. Please feel free to also write us a support ticket during your trial if you encounter any questions, Pix4D technical support. All the valid licenses (including trial) have access to personal support.
Thank you for sharing that screenshot. It is very helpful.
May I ask if you have tried restarting the computer, reconnecting to the internet, or are you able to right-click and run as the administrator?
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