Hi guys
I’m getting a repeated error when trying to upload datasets to Pix4D Cloud. This is from Matic.
The error in the log is:
[2026-08-05 20:37:16][02%CPU][33%RAM]Upload images Unable to parse ExceptionName: BadDigest Message: The CRC64NVME you specified did not match the calculated checksum.
I get maybe 8-20% through any dataset and it fails. Same happens randomly when uploading other parts of the dataset (Ortho etc), but further attempts sometimes succeed.
This is a little frustrating, so any tips would be a great help.
Many thanks
Hello,
I’m a developer at Pix4D, currently investigating this issue.
I expect the issue to be fixed in the next PIX4Dmatic stable (2.10).
Cheers,
Yvan
Hi Yvan - thanks very much for the quick response. I’m guessing that there is nothing I can do my side in the meantime?
Also, when do you think the update will be available? I currently cannot deliver outputs to my clients which is impacting our business.
Thanks again
Kerry
Hello Kerry,
The problem is apparently caused by a bug in this library:
https://github.com/aws/aws-sdk-cpp/discussions/3787
We have a tentative fix that is currently being tested by the QA team.
In the mean time the only workaround I would recommend is to upload only one asset at a time in the PIX4Dcloud > Upload dialog. The reason being that the upload sequence currently aborts whenever any error happen. By uploading only one asset at a time you should reduce the chance for failure compared to a full upload, although of course this is more cumbersome.
Also probably: use a stable and fast network connection, e.g. no bad wifi. And don’t do any other intense network activity during the upload, this should avoid upload retries which increase the probability for a failure.
Sorry for the trouble.
Best regards,
Yvan