Why is uploading from Pix4DMatic to Pix4DCloud so slow??

This is the processing report from a project that is STILL uploading to the cloud. I started the upload at about 8pm last night. It is now 8am the next morning and it is only 80% complete. It didn’t take nearly this long to process the project and create the ortho. Checking the log, the DPC took about 45 min, the mesh took about 3 min, the DSM took 7hr 45min, and now the ortho has taken about 4 hours to get to 36%.
2025-02-17_20-04-17.txt (84.8 KB)

and now the ortho failed

And here’s all the log says:

[2025-02-18 04:33:29][02%CPU][44%RAM][Orthomosaic] Running
[2025-02-18 04:33:29][02%CPU][44%RAM][Prepare orthomosaic] Running [free storage: 456.72 GB]
[2025-02-18 04:33:29][02%CPU][44%RAM][Convert TIFF to COG] Running [free storage: 456.72 GB]
[2025-02-18 04:33:29][02%CPU][44%RAM][Export GeoTIFF] Running [free storage: 456.72 GB]
[2025-02-18 05:35:16][05%CPU][52%RAM][Export GeoTIFF] Finished
[2025-02-18 05:35:16][05%CPU][52%RAM][Convert TIFF to COG] Finished
[2025-02-18 05:35:16][05%CPU][52%RAM][Convert COG to Web Mercator] Running [free storage: 431.98 GB]
[2025-02-18 06:51:58][21%CPU][50%RAM][Convert COG to Web Mercator] Finished
[2025-02-18 06:51:58][21%CPU][50%RAM][Build overviews for Web Mercator TIFF] Running [free storage: 406.30 GB]
[2025-02-18 06:51:58][21%CPU][50%RAM][Export GeoTIFF] Running [free storage: 406.30 GB]
[2025-02-18 09:19:39][15%CPU][46%RAM][Export GeoTIFF] Finished
[2025-02-18 09:19:39][15%CPU][46%RAM][Build overviews for Web Mercator TIFF] Finished
[2025-02-18 09:19:39][15%CPU][46%RAM][Prepare orthomosaic] Finished
[2025-02-18 09:19:39][15%CPU][46%RAM][Upload orthomosaic] Running
[2025-02-18 09:19:39][15%CPU][46%RAM][Upload ortho_display.tiff] Running
[2025-02-18 09:19:46][00%CPU][44%RAM][Upload ortho_display.tiff](Error) Unable to parse ExceptionName: ExpiredToken Message: The provided token has expired.
[2025-02-18 09:19:46][03%CPU][44%RAM][Upload orthomosaic](Error) Failed to upload ortho_display.tiff: Unknown error
[2025-02-18 09:19:46][03%CPU][44%RAM][Upload ortho_display.tiff] Error
[2025-02-18 09:19:46][03%CPU][44%RAM][Upload ortho_processing.tiff] Cancelled
[2025-02-18 09:19:46][03%CPU][44%RAM][Upload orthomosaic] Error
[2025-02-18 09:19:46][03%CPU][44%RAM][Orthomosaic] Error
[2025-02-18 09:20:02][02%CPU][44%RAM][Quality Report] Cancelled
[2025-02-18 09:20:02][02%CPU][44%RAM][Project offset] Cancelled
[2025-02-18 09:20:02][02%CPU][44%RAM][Share to PIX4Dcloud] Error

@scavendish thanks for reporting, and there is a known issue we need to fix as soon as possible to make the upload process smoother. In the meantime, you can export the orthomosaic from PIX4Dmatic, create an empty PIX4Dcloud project then upload the orthomosaic through PIX4Dcloud’s UI. Sorry for the inconvenience, and we will keep you posted!