The upload doesn't work - it stops at 0%

Hello everyone,

uploading the images/the project to the cloud does not work after pressing the upload button. It gets stuck at 0% - but an empty project with no data is created in the cloud. Do you have a solution for that?

Hi,

Welcome to Pix4D Technical Support.

We are currently investigating the issue. We will back to you shortly.

Thanks in advance for your patience.

Have a very nice day.

Best regards

Hello,

It appears that certain regions of AWS(Amazon web services) have implemented updates that are breaking this process for Android. We are currently working on a fix and will include it in the next release.

Exporting the project files and uploading them from the desktop to PIX4Dcloud can be used as a temporary workaround.

export_allData

Refer to New dataset - PIX4Dcloud for more information.

We apologize for the inconvenience and will post here once fixed.

Regards,
Jon

1 Like

We have released Android version 1.10.0. Please update as this should address this issue.

Thank you!
-Jon