Cloud Processing always error !!!

[infraplus.sit]

Hi I upload project in cloud to process but the project cannot process, I donot know why ?
and I lose images and projects processed for free !!!
Please help me find out way to fix it
Thank you

[teodora.enache]

Hi Phisan,

Out of privacy reasons, we would kindly ask you to send us a personal technical request here and we will assist you at once: https://support.pix4d.com/hc/en-us/

Best regards,
Teodora