Remote deactivation of licesnse

Hello Pix4D team,
I am unable to Remotely deactivate the two Pix4D License keys 7cc57dac & 67602b7f as the systems in which these licenses were installed got hardware failure and operating system was reinstalled in those systems.


The devices associated with each license are now deactivated.


Hello! I Have the same problem, what can I do?


You can open a support ticket here:

I could have done it directly for you, but I can’t see any active device on your account.
Please open a support ticket in order to avoid sharing your personal account information here.