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I can not release a license remotely

Hello I have a problem I currently have a license of the two available but in the license management panel says that I have two used of two, but I do not have access to the other equipment that is supposed to be installed, and in the options I can not deactivate it remotely , what can I do, could you help me?

Hello,

Could you please write us via ticket system https://support.pix4d.com/hc/en-us/articles/hc/en-us/requests/new? so that we can help you?

Cheers,

Alice