I need the two active computers deact6ivated so that I can run the software on the correct computers. How , do you do this simp0le task that Pix4D has made sow difficult. If they only had a phone or would answer their e-mail.
Hi Kenneth,
Does it helps?
https://support.pix4d.com/hc/en-us/articles/202559999-How-to-move-a-Pix4D-Desktop-license-to-another-computer
Have a nice weekend,
Olivier
Maybe also this page can help, depending of your need:
https://support.pix4d.com/hc/en-us/articles/115004974006
Hi Kenneth,
I have deactivated your devices. As Oliver said you can try those options in the future. If you are still not able to deactivate you can reach out us through a support ticket. We respond very fast in case of licensing issues.
HOW CAN I FORCE ALL LICENSE TO BE LOGGED OUT? WE HAVE A LICENSE OPEN AND CANT FIND WHERE.
Hello, I have deactivated the device that was active on your license. Starting with Pix4Dmapper 4.0.11, you can remotely deactivate a computer that is activated with your Pix4D license. For more information, How to remotely deactivate a device activated with your Pix4Dmapper license
Thank you so much for the quick help.
Hola buenas tardes, se me rompio la computadora donde tenia la licencia del pix4d mapper, y me gustaria activarla en esta nueva portatil, intente hacerlo manual remotamente pero no me deja, agradezco su respuesta
Hello @marianolibertad, I have deactivated the device that was active under your license.
Hi,
I can’t deactivated my last computer so can’t log my new laptop… When I’m going to the manage licence the option “deactivated, enable” is not available so I can’t use the trying licence of pix4Dmapper…
Can your help me please ? my account is Eric.cattiaux@mayotte-drones.fr
Thanks.
@rickyfit Done
Hello, I have the same problem with my account. I need to deactivate the license from a computer that I don’t have acces now.
Hello @aaldayuz, I have deactivated the devices that were active on your license.
I need my devices to be deactivated ASAP please!
Hello @arzelan, I just deactivated the device that was active on your license.
Thanks a lot!
I need help deactivating a licenses, I tried all the steps and it does not seem to work. I recently had to install a new hard drive on my PC and format. now i cant get my Pix4D mapper to let me reactivate my license. let me know what I’m missing. my email with the account is ziadroneoperations@gmail
Hello @ziadroneoperations, I have deactivated the device that was active on your license, you should now be able to log in to another device.
thank you, kind sir.
Hi…
I get activation link but I cant do that… I received DNS Error…
How can I fix that???
Thanks,…