When opening certain projects processed in Matic, I get a “Project in use: Please ensure the project is not opened in another instance of Pix4dMatic” error.
Obviously, I restarted the Pc to ensure all instance of Matic were closed and still had the same error. Only response I received from support was to uninstall by doing the following:
Rosana (Pix4D) (Pix4D)
Jun 8, 2023, 06:09 GMT+2
Thank you for reaching out to Pix4D Technical Support.
Is it safe to assume when trying to open one project, the error message already pops up?
Did you recently upgrade to v1.46.0, and since then this error message has started to show?
Could you please first do a complete uninstall following the steps below?
In the Windows Search, type Add or remove programs .
Scroll to find PIX4Dmatic and click the application.
Click Uninstall .
On the path where PIX4Dmatic was installed (default is C:\Program Files\Pix4Dmatic ), ensure this folder does not exist anymore. If it exists, DELETE this Pix4Dmaticfolder.
In C:\Users\Your Username\AppData\Local\pix4d , ensure the folder Pix4Dmatic does not exist anymore. If it exists, DELETE this Pix4Dmatic folder.
In the Windows Search type regedit and search for the folder stored in the path: HKEY_CURRENT_USER\Software\Pix4D and ensure this folder does not exist anymore. If it exists, DELETE this PIX4Dmatic folder.
Restart the computer.
Issue still persists.