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Pix4d mapper with UHD 4k monitor crashes on Step 1 of processing

Hi all,

I have a i7-6700 PC with a Geforce GT 710 of 2gb 16 GB RAM and windows 10.

The software crashes on step 1 of processing without flaggin anything. The computer is powerful and should be able to process this pictures.  I am using a 4k UHD Samsung monitor with a 3840x2160 (60 Hz) resolution and I think it may be the problem although I cannot figure out what to look for as a solution. I have done this processing with an ASUS laptop and the software behaves correctly. 

Does anyone have any recommendations?

Thanks in advance

Hey Victor,

I will need more details to assist you. 

  • Did you process the exact same project with the ASUS laptop? 

Can you please send me both log files?  You will find the log here: …\project_name\project_name.log

Additionally, please send me the machine specs:

  1. Click the Windows Start icon and type System Information. Select the application in the list above.
  2. In the application, click File > Save… and export the content.
  3. Attach the file your_file.nfo to the reply.