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Pix4D Mapper 4.6.4 - new project template blank - no options

after installing the version 4.6.4 the new project template comes up blank with no options to name and start a new project. I tried to repair as well as uninstall and reinstall with no luck.

Hi Bruce,

Thank you for your message.
Could you please try to uninstall and reinstall again?
When uninstall, please follow this procedure in order to remove some register.

Let me know if the issue is solved after completely uninstall or if you need further support.

Cheers

Hi Bruce,

Is this happening also your device using PIX4Dmapper version 4.5.6?
Are you using a remote connection to the device?

Cheers,
Daniele

Hi Bruce,

Is the same issue happening on several devices or only on a specific device?

Cheers,
Daniele

Dear @Bruce_Diettert , @Daniele_Lecci
Hello.
Me too.

Best Regards. Seiichi Takayama

Hi @seiichi_takayama,

May I ask in which version of PIX4Dmapper are you using? Have you tried to install the latest version 4.7.3?

Have you tried to update your GPU drivers? Are they NVIDIA?

It would also be helpful if you could provide me the Event logs generated while reproducing the error.

To generate these files:

  1. Start PIX4Dmapper and start processing

  2. Then open the Windows Event Viewer by searching for it in the Windows search

  3. Then follow the steps indicated in the image below to save the log file as . txt

  4. Kindly send that . txt file to me to review

Best,

Dear @Nikoleta_Dimopoulou
Thank you your reply.

Both ver4.6.4 and ver4.7.3.
This is not my PC, so please wait few days.

Best Regards.
Seiichi Takayama

Sure, let me know when you have the file.

Have in mind that those issues are usually related to GPU drivers.

Best regards,
Nikoleta

Dear @Nikoleta_Dimopoulou

I get the information of PC.
‘DELL_INSPIRON N5110’


Best Regards,
Seiichi Takayama

Hi @seiichi_takayama,

I noticed that the GPU used HD Graphics 3000 which is probably outdated.
Also, I checked the user`s hardware components and I am afraid they are not enough for processing properly even medium projects.
I would suggest updating the drivers:

.
It would also be helpful if you could provide me the Event logs generated while reproducing the error.

To generate these files:

  1. Start PIX4Dmapper and select the New Project option
  2. Then open the Windows Event Viewer by searching for it in the Windows search
  3. Then follow the steps indicated in the image below to save the log file as . txt
  4. Kindly send that . txt file to me to review

Best,

1 Like

Dear @Nikoleta_Dimopoulou
Thank you your quick reply.
I will recommend GPU update to PC’s owner.

And please wait few days for Event log.

Best Regards,
Seiichi Takayama

1 Like

Thanks @seiichi_takayama!