Support Website Contact Support Blog

Error: "pix4dmapper.exe has stopped working

Hello ,

pix4dmapper stopped working when I opened the case I created before.  I use the version 4.4.12. Started doing this after the latest version update.

I shared error message and pc features

Hi Muhammet,

Please upload your project files to our OneDrive so we can investigate the problem. :wink:

▸ The quality report (.pdf format): …\project_name\1_initial\report\project_name_report.pdf
▸ The project log file (text file): …\project_name\project_name.log
▸ The project file (.p4d): …\project_name.p4d

Thanks!

Hi Beata,

I shared all the files on your onedrive…

Thanks

Hi Muhammet,

What a great pilot you are! :o I think it’s the best project I’ve ever seen. Congrats!

In the .log file, I don’t see any processing errors or other issues which could cause the freeze.

My suggestion would be to:

  • update your NVIDIA driver to this version

  • open the project again, once it crashes please:

    1. Start search bar and type Event Viewer.
    2. Then Windows Logs -> Application / System -> Filter by Error.
    3. Verify if an error was logged during or just before the time of the crash and send us a screenshot of this view.

It will give us some insights on what is exactly happening with hardware because in the log file, we can see what the software does.
It also sometimes gives further insights into the application or software.

Thanks in advance!

Hi Beata ,

I uptated NVIDIA Driver . I added a screenshot of the Event Viewer.

Thanks.

Hi Muhammet,

My apologies for my delayed reply. 

In order to speed up our communication and improve information exchange, please submit a ticket to Pix4D Technical Support using this form.

In this ticket, please answer the following questions: 

  • Are you able to open this project on another computer?
  • Did you create this project in the same version you are currently -  is 4.4.12? 
  • Did you create it locally on your computer?

I shared with you another OneDrive folder where you can upload your entire project, and we will test it from our end. 

Additionally, for the reference, please add a link to this community post so we can follow up. 

Thank you in advance

Hello Beata , 

you can find answers to your questions below .

  • Are you able to open this project on another computer? Yes I tried but not working
  • Did you create this project in the same version you are currently -  is 4.4.12? Yes 
  • Did you create it locally on your computer? Yes 

Please post pics & details about the project. I wanna see the best project ever seen too. That’s one of the best parts of the discussion board, seeing what others are doing with Pix4D. Thanks in advance. 

Hi,

Muhammet, thank you for the reply, submitting the ticket and sending us the dataset. I’m downloading it now. I’ll come back to you as soon as possible. 

Derek, please check the Quality Report from here

Best! 

Muhammet I’m sorry.

I forgot to mention that because of OneDrive limitations if you won’t zip the dataset before uploading, I can’t download it in total.

Would you mind to upload the zipped version of your project once again? 

I could have downloaded only 27 images. ;-(

Thank you in advance. 

 

 

“Derek, please check the Quality Report from here.” 

 

Beata - Sorry, the link will not open. Just curious. Great projects are nice to look at and evaluate when possible, so valuable stuff to review. Thanks.

Hi Dereck,

Can you try again with this one? OneDrive.

Best!

Hi Beata ,
I’ve reloaded the zip image files.
Thank you in advance

Hi,

I replied to you in the ticket you had submitted. :wink:

Best!