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PIX4d Ctrl + DJI problem

Hello, I’m not able to connect to the drone through the CTRL + DJI application, I use Android 9 system, DJI GO application works perfectly and other mapping apps too, only Ctrl + Dji doesn’t connect, is there any solution? I’ve tried everything

Hi @vibianchi.vini

If our application does not work properly or if an unexpected behavior occurs, we suggest going all along with our basic checks and troubleshooting steps as it will solve most of the issues that can be encountered by users.
If you are still having the issue, I would recommend you to go through our support article on Drone connection issues.

Regards,

hai… my name is arya and sorry if my english not very good… i have problem to conect to ctrl + dji… i use phantom 4 pro… android ver 10 and all software are update… i have try all your troubleshooting steps and still some time so hard to connect to ctrl + dji… i dont know how to solve the problem… please help me… and i want to know what best android phone for it??

Hello,

Sorry to hear that. I would still suggest going all along with our basic checks and troubleshooting steps as it will solve most of the issues that can be encountered by users.

Regarding the hardware, our application should be compatible with most recent devices having GPS and Wi-Fi. The iOS version is compatible with all Apple devices running iOS 9 and above. Regarding the Android version, it is compatible with Android 4.0 and above and it supports both smartphones and tablets. We have tested the following devices:

  • Samsung Galaxy S10, S9, S8, S7, S6, S5 (hardware version: SM-G900F)
  • Samsung Galaxy Alpha
  • Nexus 6, Nexus 5 (rooted)
  • Samsung Galaxy S4 (rooted), S2
  • Samsung Galaxy Note 10.1
  • Sony Xperia Z3 Compact

However, please note that we cannot guarantee that the application will work perfectly with these devices. The hardware can vary a lot when running Android OS and even with the Galaxy S5 there are many different hardware configurations that it is very difficult to support all different devices. Also, be aware that certain devices are not supported for some permission issues imposed by Google Play Store that we cannot control.

Regards,

ctrl +dji problem
I can’t connect to my mavic
I get connecting and after that I get disconnected i need help

Hello,

The behavior you are describing can’t be replicated on our side and has not been reported to us so far. I would suggest you go through all the basic checks and troubleshooting steps as it will solve most of the issues that can be encountered if properly followed.

Regards,