Newbie unable to access the training modules

We just bought the training bundle for the online training, certification and Essentials. I cannot access any of the courses. I keep getting to a page that says

" Access to was denied

You don’t have authorization to view this page.


Please Help!

1 Like

Hi sdanniger,
Can you go to and submit a support ticket. We can put you in touch with one of our trainers to resolve the issue.

Things have been insane for me work-wise and I have not started the training. I am unable to log in again

Thanks in advance,

Scott Danniger

How is the response time from suppport? How long did it take for you to get access ? Please share any pro’s or con’s with us. I have not comitted to the Software Package yet. I am a Start Up Company and already have to send an email just to talk with someone from sales. Any constructive opinion is apprieciated. Have a Good Day and a Better Tomorrow.

Trinity Drone Service

Hi @jack,

Welcome to the Pix4D Community.
Regarding the support, the response time depends on your support plan (standard support or premium support).
You can find out more here

When did you contact the Sales Team? How long are you waiting now?

Let me know if you have any additional question about response time of Pix4D Support