Unable to register account

I just paid for the in-depth online course and I can’t access anything. I made the purchase using my personal email, which was a mistake as I have an account with my work email, and the create account page times out when I try to create an account with my personal email. Can I please get some help?


Can you try this again? There was an issue occurring that should be fixed now.

Let us now if you still experience issues.


I also get this error message when i try to create a new account
“Could not reach the server, please try again”

These are the error messages in the console
Access to XMLHttpRequest at ‘https://cloud.pix4d.com/api/v2/users/’ from origin ‘https://account.pix4d.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
POST https://cloud.pix4d.com/api/v2/users/ net::ERR_FAILED 504

Hi @pterms1,

I have just tried to create a new account and it was possible for me.
Can you please give it another try and let me know how it goes?


I’m having all sorts of issues. Trying to buy based on a quote and asked to record a payment card. Right… can’t add a card, can’t add an address to my account. Maybe they don’t need new customers.

Hi Lowaltitude,
I forwarded this to our sales team. Someone will be reaching out shortly.

Hi lowaltitude,

Can you contact sales at this link?

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