I can't login to pix4D Capture.

PIX4Dcapture PIX4Dcapture Questions/Troubleshooting
1

I tried to register for pix4D Capture. I never received an email and I cannot login, when I try it gives me the error “username or password is incorrect.”
I thought maybe it didn’t go through so I tried to register again and I’m told that there is already a user with that username (me).
I tried to rest my password and it tells me “That email address doesn’t have an associated user account. Are you sure you’ve registered?”

Help?

2

Hi Doug,

Could you confirm that you are still facing the login issue?

In some cases, it can happen that the confirmation email is not delivered due to the following reason:

  • Recipient email address does not exist.
  • The domain name does not exist.
  • Recipient email server has completely blocked delivery.

Is this something that applies to your email address?

Best,