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License Troubleshooter

Hello all,

There is a license troubleshooter available here.

If you have a problem related to licenses, feel free to use it. It will for sure help you!


None of these address my issue.  I bought a license to the exam when it was on sale, and now that I am ready to take the exam, my account is not showing it at all.  It did show that as a license when I bought it. I have contacted support but haven’t received any response in three days! I don’t know who to contact now.  Help!


For whomever fixed it!  Thanks, I appreciate it!

Hi Luisa,

We are glad that your issue has been solved.

We have removed your invoice image as it contains some personal information.

In the future, for such personal request, please contact us directly on “Contact Support
Thank you,