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Activation...Why so difficult

Just got my educational license and I was pumped to work on some projects for a class in a few weeks. I only had a trial license running in the background. For whatever reason, I cannot get/receive/use/activate my new license. The license manager shows that I have 2/2 unused, but where/how to I add a device to begin using?

Would you please contact us so that we could provide personal support? I appreciate it if you could send us the license number at that time.

Kind regards,