I tried to purchase a license after a successful trial, my Paypal account got charged, but nothing happened. I got an email from Paypal and that’s it. The Cloud license doesn’t show up online, the iOS app (Catch) also says that I don’t have a license to upload collected data. Support seems to be non-existent, I opened a ticket a few hours ago and got no response.
Any ideas what can I try next besides contacting Paypal to cancel the purchase?
Thanks!
Hi @kika , there was a technical issue related to your order. We’ve fixed the issue now and we apologies for the inconvenience. We’ve also added additional 4 days to the validity of your license.
Please let us know if you face any other issues.
Best,
Emilijan
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