No valid Cloud License with Perpetual License???

PIX4Dcloud PIX4Dcloud Questions/Troubleshooting
1

Last month I paid for a perpetual license. Everything I read said that  a Pix4D license would include 2500 images per month uploads.  I initially processed some images, but now the cloud account just says "

No Valid License

We couldn’t find a valid license for Pix4Dmapper Cloud in this account.
Please check your licenses.

 

Does any body know whats going on?

2

Hello Mark,

our perpetual License is only to process into the Desktop application.

If you need to process in the cloud I recommend you to contact our sales team. They can help you to find the right license for your usage.
https://www.pix4d.com/contact