Support Website Contact Support Blog

keeps crashing on AMD GPUs

well…

Problem signature:
Problem Event Name: APPCRASH
Application Name: pix4dmapper.exe
Application Version: 0.0.0.0
Application Timestamp: 5570428d
Fault Module Name: atig6txx.dll
Fault Module Version: 8.14.1.6413
Fault Module Timestamp: 5564edd2
Exception Code: c0000005
Exception Offset: 0000000000012233
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1055

app keeps crashing on my gpu, installed latest drivers, even tested beta editions, reinstalled Pix4D, done a full syscheck, but no luck.

Hello Serhan,

We have noticed an issue with some AMD GPU drivers. Version 14.4 works, so you should install this one:

  1. Uninstall the AMD dirvers: http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

  2. Use Display Driver uninstaller to remove the drivers completely: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Important you need to restart you computer in safe mode before using the DDU uninstaller.  For example on Windows 7 here is the procedure:

http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

  1. Install the 14.4 version of the drivers: http://www.guru3d.com/files-details/amd-catalyst-14-4-whql-%2814-100-april-17%29-download.html

Best regards

I have followed the steps above but still have the same issue.

This is the newest version of Pix4D 2.0.80

 

 

 

Hi Daine,

There was a bug in the version 2.0.80 of Pix4Dmapper and AMD/ATI GPU which makes the software crash when opening a project, manipulating the point cloud, etc.

The bug is fixed in the version 2.0.81 that was just released. You can download it from here:

https://mapper.pix4d.com/download/

Please install the version 2.0.81 and don’t hesitate to let us know if the crash persists.

We are sorry for any inconvenience caused.

Regards,

1 Like

Same Problem.  Emailed support two days ago, no response.

Hi Daine,

We believe that the crash that you are experiencing with the GPU is due to another bug. Please see the support request.

Best regards,

We’re using Trial version of 2.0.81 on 16GB RAM, QC i7 5700, Super RAID SSD and GTX 780 Card and crashing when attempting to load the template project that comes with the software.  Thoughts? 

It’s only 10 images

Hi Ryan,

If I understand well, the software crashes while the project is loaded (before you start the processing).

Could you please send us the log file of your project?

Looking forward to receiving news from you.

Best regards,