Support Website Contact Support Blog

I do not see my map background

I have a problem with my devices, namely ASUS Zen PAd 3s and Samsung Xcover4.
We installed Pix4D on Google Play. Version 4.4.1 (build 2184). When I want to plan a mission, I do not see the map in the background, but only the gray grid. Do you have any idea what?
Thank you

Hi Petra,

Thank you for the details provided. 

I would assume that you bumped into the issue encountered by another user who wrote on this thread.
Let me know if it is the case and if the suggestions which are written there could solve the issue.

Best regards,