Im not getting a verification email which is stopping me from setting up and activating my licence.
Welcome to Pix4d Community!
- The mailbox is full
- Mailbox is inactive
- The email server is down or offline
- Any anti-spam or anti-virus extensions/ apps/ are blocking the emails
- The email is in spam
Let us know if one of these is the situation in the support ticket.
I look forward to helping you sort out this matter as soon as possible.
Hi Rosana, can you change my email to a different email to verify my account. I cant send you a support ticket as I cant verify my account, the message i get from your support page is that it failed to send the email
Please confirm your email address in order to access this page.
Check your inbox, or go to your user account page to re-send the confirmation email.
If you are still experiencing issues, please post a new thread on our Community page to request help.
Pix4D Technical Support is regularly monitoring this channel.
thats the message i get.
I’m not getting a verification email
Welcome to the Pix4D Community .
From our logs, it seems that you clicked on the Activation link on Wed, 04 Jan 2023 17:22:34 GMT. Do you confirm this?
In our system, your account seems to be active.
Just use your Pix4D account to log in to PIX4Dcloud .
If you are getting any error messages, just let me know.