i am having pix4dmatic crashes @33% on calibration

[mohsen]

Hi,

Constantly having Pix4dmatic crashes at 33% calibration. event error:

Faulting application name: Pix4Dmatic.exe, version: 0.0.0.0, time stamp: 0x66bcb63e
Faulting module name: ceres.dll, version: 0.0.0.0, time stamp: 0x65e5828b
Exception code: 0xc0000005
Fault offset: 0x000000000030e990
Faulting process id: 0x0x6D04
Faulting application start time: 0x0x1DB055774865F71
Faulting application path: C:\Program Files\Pix4Dmatic\Pix4Dmatic.exe
Faulting module path: C:\Program Files\Pix4Dmatic\ceres.dll
Report Id: bf6b57bc-9d91-44dc-a461-f9b7a20b875f
Faulting package full name:
Faulting package-relative application ID:

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Log

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[mohsen]

I have done couple of testing with smaller number of images like 39 image or less, still crashes at the beginning of the calibration stage.

[mohsen]

I tried to lower image scale down to 1\8 and I can pass calibration process! Now, what might be the issue in this case?

[mohsen]

damn it! Always crash/hang when it reaches “Calibration sequence”. I just want someone from this company to direct me what might be the reason? Is it GPU? RAM? Why there is no response here?!!!

I need to renew for important project but I can’t renew without solving this horrible issue.

[mohsen]

[alexey.gribovskiy]

Hello!

Such a high crash rate might indeed indicate hardware issues.

To ensure we can assist you effectively, could you please share a log file from any project that experienced a crash?

Kind regards,
Alexey | PIX4Dmatic team