Exif file problems during Step 3

PIX4Dmapper PIX4Dmapper Questions/Troubleshooting
1

 Hello,

 

I’ve looked through the posts and it seems that the fix is updating the software version (mine is currently 4.1.25).

I have already tried to restart the computer and to move/rename the project files in another folder and the software refuses to generate the orthomosaic and then gives me an error: Failed to write Exif!

Problem that we have right now is that I’ve updated the software to the newest version but when I log in Pix4D doesn’t accept our perpetual license for this desktop; it only recognizes it for this version 4.1.25.

Is there a way we can use this license on the newest version? If not, it’s really unfair that we can’t since the license has already been paid off.

2

Hello Blake,

As this is a question related to licenses, I would suggest that you open a ticket in our support site using your email account and password so we can check your license details.

Thank you very much.