Yes, it appears that this could be an issue from the SDK. We are currently working with Vigram to correct this with an updated SDK. We have received very few reports of this behavior, and are very interested in learning how this behavior originates. Are you able to identify when this started in your case? Is it for every measurement, or does it appear randomly? If I interpret the screen shots correctly, this appears to be happening during measurements without the laser.
Any extra information you can share would be helpful.
I have a viDoc with laser. And does not occur when using SinglePointMeasurement on PIX4Dcatch.
I notice “Use laser” switch is not display, like this documentation.
We noticed as well, thank you for confirming the behavior. We have not seen this before. Has the toggle been absent for 3 months as well?
This error is SinglePointMeasurement, not ScanImages.
Yes, I understand it sounds strange as there is no way to get a Single Point Measurement log when it is not working. However, the app is constantly logging its state, and we are able to obtain this in any current log exported. This is also why it is important to export after experiencing the error(not immediately, but soon after) as it would be possible to overwrite this information.
From any project:
On another note we have found that the error message received and presented earlier is thrown when the accuracies are greater than 5m.
I hope this information reaches you well. Please let me know if there is anything I can clarify or if you have any questions. I look forward to your reply. I can also send you a shared drive in private should you like as well.
Download complete, thank you. As this investigation progresses, I might need to share this issue with vigram. I am unable to do this via Community tickets and will open a regular support ticket. Please be aware of this, as I will take this action as soon as it is appropriate. You will receive an email if/when this happens.
We made a discovery today. We found that if we create a point collection without being connected to the viDoc and then connect to the vidoc before measuring, the laser toggle is missing. This would make sense as the app believes it is not connected to the viDoc RTK rover at creation. Is it possible this is what could have happened to you?
If you were to connect to the viDoc RTK rover first, and then create a new point collection. When measuring points the laser toggle should be visible. Correct?
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