[Error]:Generate index failed (thermal)

Hello everyone,

I was trying to generate a thermal index map using the Pix4Dmapper “ThermoMAP Camera” thermal image processing template (advanced). I have a permanent license. The sensor is DJI Zenmuse XT2. Everything went smoothly, generated the reflectance for thermal and RGB bands but when it comes to generating the thermal index it fails. What is the solution for this error? I am really worried about the error. I also used the “Thermal Camera” processing option, but this option doesn’t generate a thermal index map.

please refer to the uploaded screenshot.

Thank you!

Hi fitsalem,
Can you upload your quality report and log file to this post?