Hello Pixies
Could someone please help me understand why I’m unable to download outputs in Pix4D Cloud? I started with a free trial and upgraded to an Advanced subscription a couple of days ago. My account shows the subscription as active, and I can also see the purchased credits.
However, when I try to download outputs (such as a shapefile), I get an error message stating something like: “A paid subscription is required to download outputs – buy now.”
I’d sincerely appreciate any guidance or tips to resolve this issue. Thank you!
Hi @amugabe,
Welcome to the Pix4D Community 
. Thank you for sharing clear and detailed information about your issue.
Currently, there is a problem where when there is a valid trial license and a valid paid license, the software gives priority to the trial license, which does not allow exports. The product team is aware of this and is already working on a fix. I apologize for any inconvenience.
To solve the issue, I have manually “expired” your trial license so that only the paid license is “currently valid”.
Please reload the page; you should now be able to export data.
Let me know if this now works for you and if there is anything else I can do for you.
Cheers,
Daniele
Thank you Daniele. Works good now!
Hi I have the same issue as ‘‘amugabe” and cannot export outputs in PIX4D cloud due to upgrading a trial version to a paid subscription. Can you please provide me with the same fix as above.
Regards,
Matt
Hi @greentree.matt,
Welcome to the Pix4D Community .
This should have been fixed on your end too.
We apologize for the inconvenience.
Cheers,
Daniele
Hi @Daniele_Lecci , I have the same issue as greentree.matt and amugabe. Can you please provide me with the same fix as them? Thank you!!
Hi @accounts,
Welcome to the Pix4D Community .
This should have been fixed on your end too.
We apologize for the inconvenience.
Cheers,
Daniele
