@alice.Pix4D I am unable to activate my account because i do not receive confirmation email. when i attempt to resend i get the message “failed to send confirmation email”. and its not in spam
please can you help activate : s.sani@nirsal.com.
Many thanks
Hello Sani,
I can see in our system that your licenses have been activated. If not, could you please create a ticket for us? We might need some private information from your side.
Sincerely,
Hi Fernanda,
The problem i am having is i cannot log in my account with the Pix4DFields desktop software because my account has not been verified. please see screenshot.
I have not received any confirmation email to my inbox nor spam.
Hi, I’m not Sani.
Best,
Vicente.
Hi Vincente,
Thanks for letting me know that you are receiving these notifications. Every time, someone posts on this thread you will receive a notification. If you would not like to receive a notification, please click on the notification bell, and select the option that best suits you. You can Mute the notifications.
Kind regards,
Hello,
I can see in our system that your account is verified. I am creating a ticket, and will contact you there. As soon as we solve this, I will post on the community.
Kind regards,
thx
Hello. I’m having the same issue. No confirmation email is being sent to my account and when I try to click the RESEND button it says that it failed to do so. What can I do?
Hi,
I have confirmed your account. The emails sent by Pix4D have been blocked, according to our system. I suggest that you check in your email provider if you haven’t set any blocking filter.
Hi,
I have similar problems, it says ‘Verification email failed to be sent’.?
Br
Our system shows that several emails are sent. A few of them are opened and the account is activated. Kindly let us know if you still have the problem.
Warm regards,
Hi,
Same problem here. I can login via the website but the app won’t let me sign in due to unconfirmed email address. No email found despite multiple resends: alex@uavstudio.co.uk
Best,
Alex
Hello Alex,
The emails that we sent to you are soft-bounced. The soft bounce is caused by several reasons which are
• Mailbox is full (over quota).
• Mailbox is inactive.
• The recipient’s email server is down or offline.
• The domain name does not exist.
• Email message does not meet the recipient server’s anti-spam requirements.
• Email message does not meet the recipient server’s anti-virus requirements.
Would you please check the above causes to receive emails from us?
Warm regards,
Hi,
Same issue for me.
When I try to have my email verified I get a notification “Verification email failed to be sent”.
Hello,
Our system shows that emails were sent so it is most likely in your spam folder. We received ticket #142069 and it would be great if we could communicate using the ticket as Mike is handling this matter. Thank you for your understanding in advance.
