Can't download all images from a mission

I’ve now tried 3 missions, of varying size, and not a single one has managed to download all images. Most recently, I made the mission cover a small size, as I was wondering if a large number of images was the issue. The drone shot 263 images, but when I downloaded from the drone, it only captured 206 images, yet indicated that it had completed the download. Any ideas what I’m doing wrong?! Thanks in advance for any wisdom!

Hi Snapfly,

I’m sorry to hear you have had continued issues with Pix4Dcapture, your drone, and Mobile device.
There are a number of potential issues between different Mobile Devices, different Firmware/OS versions, in addition, Drone Firmware and SD card variations, link quality etc. We provide the following support information to begin troubleshooting…

Troubleshooting Pix4Dcapture
Pix4Dcapture guide to troubleshooting issues

Would you happen to have any secondary mobile device to see if the same issue happens on it as well? I understand how frustrating it can be to troubleshoot all the different components and hope these troubleshooting guides are helpful.

Aaron Woods