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Can't connect to DJI Mavic Pro

I can not connect to Pix4d with my DJI Mavic Pro.  I am using a Samsung S8 as the monitor.  

 

Would you please help me figure out how to connect to my Mavic Pro while using Pix4D.

 

Thank you.

 

Joe

Hi Joe,

If you have not had an opportunity to fly your DJI Mavic Pro with Pix4Dcapture before, I anticipate that PIx4Dcapture cannot establish a connection to your drone because of the Default Application settings on your Samsung S8. You can disable default app settings at Settings > Applications > Application Manager > DJI GO 4 > Set as default > Clear Defaults. The next time you connect your phone to your controller you should be able to choose the application you want to provide access to your DJI Mavic Pro, including Pix4Dcapture. To ensure that you have the greatest amount of flexibility possible, do not choose a single application as the default app when connecting your phone to your controller.

A new version of Pix4Dcapture that includes miscellaneous bug fixes was released yesterday, Tuesday, January 23, 2018. This is not to say that there were bugs that are related to connecting with your DJI Mavic Pro, but we always recommend working with the latest version of Pix4Dcapture.

In the unlikely event you have not already installed Ctrl+DJI and selected DJI Mavic Pro in Pix4Dcapture’s settings, please do so.

Andrew

i am trying the trial or the pix4D capture but cant get it to connect to my mavic 2 pro, i have turned on all permissions but still have no luck

Hello Stef,

Can you detail me:

  • What version of Pix4Dcapture do you use?
    - If you are updated with the latest drone firmware and Pix4Dcapture latest versions? Note that you need to also download Ctrl+DJI if using the Android version of Pix4Dcapture.

Also, I would suggest you to have a look at our basic checks and troubleshooting article and especially focus on:

  • (Android) The drone manufacturer’s original app is not selected as default: (Android) How to change default app when connecting to the drone.
  • The drone manufacturer’s app is not running in the background. Force quit if necessary: (Android, iOS) How to force quit an app
  • Be sure to be connected to your remote controller using a USB cable and not the Wifi of your mobile device.
  • Check that everything is working fine using the drone manufacturer’s application.
  • Restart from scratch. To do so, close and force quit the app, disconnect the cable from the mobile device, turn off the remote controller and the drone. Then switch on the drone and the controller, reconnect the USB cable and open Pix4Dcapture. On Android, launch Pix4Dcapture from Ctrl+plugin.

Best,

latest version i hope as just down loaded it and yes to all 3 of the next points…

when i open ctr+ dji  ( before and after opening PixD4 ) there is no connection to drone, cant connect to network and still grayed out when after i try to start mission, 3 days left o trial, not really plug and pay is it

stef

also wifi signal on pixD4 is grayed out and doesnt open link

Hi Stef,

I am sorry to hear that you could not solve the issue. However, the issue you have has not been reported so far. It would be helpful for us to investigate if you could give more details about your workflow when you try to connect to the drone. Indeed, as Pix4Dcapture is a third-party application interacting with the DJI drone and its firmware, few checks have to be done to avoid communication conflicts but then the connection to the drone is usually quite straightforward to establish.

Is it the Mavic Pro or the Mavic 2 Pro that you are using? Are you using the original remote controller? What mobile device do you using?
Did you especially check that:
- The drone manufacturer’s original app is not selected as default?
- The drone manufacturer’s app is not running in the background. Force quit if necessary: (Android, iOS) How to force quit an app

  • You should not use any wifi to connect to the drone or remote controller. In Pix4Dcapture the wifi icon is here to show the user if the connection with the drone is effective or not.

The usual way to connect to a drone:

  • Switch on the drone and the remote controller.
  • Plug the USB cable from the remote controller to the mobile device. (You can try several cables if any doubts)
  • Open Ctrl+DJI after having checked that the drone manufacturer app is not working in the background and is not the default application.
  • If not working, make sure that you can connect to your drone using DJI GO 4.
  • Restart from scratch if necessary

Also, it the issue persists, I would suggest you try another mobile device if possible.

Best,

Hi

its the mavic 2 pro

its the orginal remote controler.

its a samsung note 4

yes the original dji app is not the default

and yes it i used force quit.

i dont use the wifi to control the drone but on your app it says its not connected…

followed your usual way to connect the drone, its the way id it any way…

doesnt work

 

the ctr+dji   when opened shows no connection or data from the drone…

when i open the pix4D app , it works ok untill i press start, a box opens up but the next button is greyed out…

also the wifi btton is greyed out 

 

i do have a s9+ i will give that a go

but do you think because there isnt an option for a mavic pro 2 that , that might be the problem

 

Hi Stef,

Thanks for the additionnal details. I should have orientated you from your above comments as you provided all the necessary information to answer.

The Mavic 2 Pro is not supported yet on the Android version of Pix4Dcapture and then you won’t be able to fly it. You can have a look at our supported drones webpage here.
Note that the development of the support for this drone is ongoing and we will communicate as soon as it will be released on this thread. However we can not give any timeline for the support of the Mavic 2 Pro with the Android version of Pix4Dcapture.

Currently, if possible, I would suggest you to use iOS version of Pix4Dcapture as the Mavic 2 Pro is supported on it.

Best,

well im hardly likely to go and buy a new drone and a phone just so this works …for  a 15 day trial that expires in the next couple of days…doh

Hi Stef,

If you did not have time to do all the things you wanted to do during the trial, I would suggest you contact the sales team, they are quite flexible.
Note that Pix4Dcapture is a free app and then we usually recommend the users to get images before starting a trial so that they can make the most out of it.

Best,

i wasnt told this, but there is no point if my drone and phone arnt compatible

 

Hi Stef, 

The development for the Mavic 2 Pro support is ongoing and will be available in a next release of Pix4Dcapture.
We will communicate as soon as it is compatible with Android devices and then I would recommend you to contact the sales team if you need another trial license to evaluate our products.

Best,

Hello,

new user, and I met the same problem using MAVIC PRO and SAMSUNG GALAXY S6.

Is there a solution? or should I change the phone?

Regards

Hello Safidy,

Which Mavic version are you using? The Mavic Pro, the Mavic 2 Pro, the Mavic 2 zoom?
Are you using the Android or iOS version of Pix4Dcapture?

Depending on your configuration, you should be able to make Pix4Dcapture work with a Samsum Galaxy S6 as soon as the Android version running on it is V5.0 or above.
In the first time, I would recommend you:

  • To look if your configuration is supported looking at our supported drones and cameras on our website.
  • To follow all the steps described in our basic checks and troubleshooting article. If properly followed, it will solve most of the issue encountered.

Best,