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Can't get Pix4dcapture to connect to Mavic Air

I’m having problems getting Pix4dcapture to connect to my DJI Mavic Air. I’ve followed the instructions in the “Getting Started” guide (force-closing all drone apps before I start Pix4capture), but I am not having any luck at all. I have tried both connecting “wired” (the phone connected to the drone controller by USB cable) and “wireless” (the phone connected to the drone via Wi-Fi), and in neither will Pix4capture will communicate with the drone.

  • Even if I force-close everything and then manually connect the phone to the drone’s Wi-Fi connection, Pix4dcapture doesn’t recognize it.

  • Even if I follow the procedure for manually syncing the drone and controller (push and hold the Function button on the drone, push and hold Pause-Fn-Custom on the controller) – and get feedback that the controller and drone are communicating – Pix4capture doesn’t recognize it.

All I see is the connection icon in Pix4dcapture cycling green through the bars and then stopping. If I open Ctrl+DJI, the indicator cycles between “Connecting …” then “Disconnected” fruitlessly.

All my firmware and app versions are current. I can connect to the drone through the phone with DJI GO 4 without issue.

Any advice?

By the way, I have a Samsung Galaxy S7 Edge running Android 8.0.0.

Hi @joseph.t.richardson,

The behavior you are describing has not been reported to us so far. As a first step, I would suggest you go through all the basic checks and troubleshooting steps as it will solve most of the issues that can be encountered if properly followed.

Also, make sure that the DJI GO app is closed on the background and I would recommend using the wired connection between the phone and the remote controller.

Regards,