I’m having problems getting Pix4dcapture to connect to my DJI Mavic Air. I’ve followed the instructions in the “Getting Started” guide (force-closing all drone apps before I start Pix4capture), but I am not having any luck at all. I have tried both connecting “wired” (the phone connected to the drone controller by USB cable) and “wireless” (the phone connected to the drone via Wi-Fi), and in neither will Pix4capture will communicate with the drone.
Even if I force-close everything and then manually connect the phone to the drone’s Wi-Fi connection, Pix4dcapture doesn’t recognize it.
Even if I follow the procedure for manually syncing the drone and controller (push and hold the Function button on the drone, push and hold Pause-Fn-Custom on the controller) – and get feedback that the controller and drone are communicating – Pix4capture doesn’t recognize it.
All I see is the connection icon in Pix4dcapture cycling green through the bars and then stopping. If I open Ctrl+DJI, the indicator cycles between “Connecting …” then “Disconnected” fruitlessly.
All my firmware and app versions are current. I can connect to the drone through the phone with DJI GO 4 without issue.