WARNING: image is not calibrated

Dear all,
The main error that appears in the PIX4D “[Warning]: Load ortho: skip image <DJI_20220628172125_0093_T.JPG>: image is not calibrated” It seems that it is not able to calibrate the images… we have tried to change optimization of the internal parameters to “All prior” and use the “Verified Geometric Matching” but it doesn’t change much.
The camera that i used is the H20T
I have tried to process flights with different overlaps (70/20, 75/50, 80/80) but in none of the cases is it able to correctly generate the orthophoto (thermal)
PIX4D_jueves_80_80_ 02_report.pdf (160.5 KB)