Hello, i just started a trial license however after activating it through the email once i enter the software and log in it gives me thhe error shown in the screen shot.
Hello!
Thank you for your message! Could you share the application logs as explained here How to export log files - PIX4Dmatic, please?
Thank you and kind regards,
Alexey
Hello,
I cannot export any log since i have not started a project, i am just trying to get the trial license to work, I received the email that it should now work and i should have the 15 days of trial but when i try to log in it tells me that i have no valid license
Hello Lorenzo,
You are right, to export the application logs at the moment you need to have a project open in PIX4Dmatic. You can create an empty project, then “Export project logs” option will become enabled and you will be able to export the project logs and the application logs that are included into the project logs archive. My hope is that the application logs might include some information that will help resolving your issue.
Kind regards,
Alexey
Hello @lorenzo.romani
My name is Spachos, and I am from the Technical Support team at Pix4D.
Unfortunately, we have been notified that you have requested multiple trial licenses using other Pix4D accounts in the past. Therefore the PIX4Dmatic trial license that you are trying to access has been disabled.
We understand that you would like to learn more, so we ask you to consider taking advantage of a 30-day rental of PIX4Dmatic. Please keep in mind that each Pix4D license is a floating license, which allows you to activate Pix4D applications on as many devices as the number of seats included with your license. For more information about licensing, please visit Pix4D Store or contact our Sales team.
We greatly appreciate your understanding and interest and look forward to you using Pix4D products in the future.
Best regards,
Spachos