Before describing the problem I’ll provide the general system specs of the office computer:
- CPU: Xeon W-2175 2.50 GHz
- RAM: 64 GB
- GPU: NVIDIA Quadro P5000
The problem we are encountering is that every time we get to the ‘Select Output Coordinate System’ and hit ‘Next’ the software locks or freezes at that moment and doesn’t allow us to go to the next window which is ‘Processing Options Template’.
Sometimes if we wait and keep clicking Next we get to the Map View directly but the screen is all grey (where the map appears). No map either ‘satellites’ or ‘maps’ doesn’t load. The software even allows processing the jobs but after running the first 2 steps it doesn’t display anything, not even the generated point cloud. We have tried this in the following versions: 4.3.31, 4.2.27 and 4.3.24.
We have noticed on another computer that during the part where we click Next at the ‘Select Output Coordinate System’ the software stops for a moment (probably 5 secs) and then sends us to the ‘Processing Options Template’ where we can continue to work normally. If we could figure out what the software does during this moment of waiting before the ‘Processing Options Template’, we might figure out how to fix this issue on the newest computer which is causing us problems (and delays!). Thank you.