Second monitor doesn't show the Projekt in Mapper

PIX4Dmapper PIX4Dmapper Questions/Troubleshooting
1

When i drag the Pix4D Mapper Window to my second monitor it just shows nothing. See my Problem
in this short video:

Would appreciate any suggestions?

2

Hi @cockpit ,

Thank you for your message.

Unfortunately, we are not able to open/download the video. However, from the description, it seems this might be caused by the combination of resolution and scaling of your monitor.

Please change the scale to 100% or 125% and/or reduce the resolution of the external monitor.

Let us know if this works.

Cheers.

3

Hi Daniele,
unfortunately your suggestion didn’t solve the problem. But i mentioned that if i change the main monitor, then i can see the Projekt on my second monitor, but not on Laptop monitor and otherwise. It would be great if it could be seen on both monitors, so i can open two projects simultaneously.

4

Hi @cockpit

Thank you for your reply.
I now managed to download your video.
Could you please let me know the scaling and resolution of the two screens (laptop+expernal)?
Also, do you confirm that the issue only appears on the secondary monitor?

Cheers.

5

We use PIX4D Mapper with Windows 11 and 4K UHD screens. If set to full resolution the mapper does not show anything in MapView or RayCloud mode - no maps shown no point cloud shown - just blank screen.

It just works if we set the compatibility mode to “System” for high DPI Scaling. This results in a blurred appearance.

Does anyone have the same problem - any idea how to solve it?